All the information is automatically delivered by voice platforms. If the customer wishes to speak with an operator
he or she can dial a certain number at any given moment of his or her call and the call will
be diverted from the Ktel Center system to your company.
When the line is busy or not answering
within a certain time limit, then the call can be transferred to
other destination (See Picture). In order to find out information about taxes, dial 1,
In order to find out information about IVG, dial 2,
In order to find out the working hours, dial 3,
In order to get in touch with an available human operator, dial 0 ",a.s.o.
Example: A customer is calling the Fiscal
Authorities. Entering the Ktel Center system the voice platforms
will answer back:
"Good afternoon, you have called the Fiscal Authorities.
This way, the customer receives all the information he required and needed every single time he calls you,
and he wouldn't need to talk directly to someone, anymore.
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